Turning Customer Service From a Cost Center into a Revenue Generator

A talk by Nicole Baqai
Strategic Partnerships Manager, Gorgias

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Categories covered by this talk

About this talk

• How Marketing teams can work with customer service to increase ROI.

• The value of retention marketing through live chat and social media comment response

• Automation in Customer Service to scale cost-effectively.

Nicole Baqai

Gorgias is the helpdesk for Shopify stores. Find out how brands like Timbuk2, Rothys, and Thrive Causemetics are using live chat with Gorgias to increase average order value, conversion rate, and return on ad spend.

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